So you’re thinking about ordering from Servant Ceramics? FANTASTIC!
Here are some answers to questions that I’m often asked about:
Q: How do I order?
A: If my online shop isn’t open (I do temporarily close it at time), I accept orders via email or through the contact page here. You will receive a confirmation of your selection with an invoice with payment details. Once your payment has come authorised, the vessel will be in the post.
Q: Do you post internationally?
A: Yes! But the buyer will cover all postage costs including customs, VAT, and any other destination country expenses. I have heard these can cost up to 40% of the items costs. I am open to using your preferred courier if required.
Q: How long will it take for the ready to ship wares to be posted?
A: I pack and post all purchases once a week. As a small studio, this is the most cost and time effective practice for me. I can immediately post a purchase if asked (please be aware that this may incur an additional charge).
Q: How long will it take for a custom order to be posted?
A: Most custom orders are fulfilled within an average of four-six weeks. This timeframe is not fixed and can vary. Simple customisations – a name or stamp on a beaker for example, would be much quicker to fulfil than creating a full dinnerware set. Please inform me of any deadline or specific date you may wish me to meet. I will try my best to fulfil your order.
Q: What is your refund and exchange policy?
A: Under Australian law, I am not required to provide a refund or exchange if you change our mind on a Servant Ceramics product. But I will provide you with a refund or exchange if a) there is a major problem with the vessel that would have stopped you from buying it, had you known about it at time of purchase b) it is unsafe c) is significantly different from the sample or description d) it doesn’t do what we said it would do, or what you asked it to do and can’t be fixed.
Q: I have a question about ordering and postage that you haven’t answered yet…. How do I ask it?
A: Please use the contact form here. Thanks for showing interest in Servant Ceramics!